FAQ

Everything you might be wondering — answered.

Can I change or cancel my order after placing it?

We move fast — like, drop day fast.

Once your order is placed, it’s already in motion, which means we’re unable to make changes or cancellations.

Please double check your items, sizing, and shipping details before placing your order.

I forgot to use my discount code — can you add it after?

We wish we could… but we can’t apply codes after checkout.

Double check everything before placing your order (future you will thank you).

What shipping options do you offer?

We keep it simple:

  • Free shipping on orders over $99+
  • Flat rate shipping under $99

All U.S. orders ship via USPS.

Do you ship internationally?

Right now, we’re focused on U.S. orders — but expanding is definitely on our radar.

What if my package is lost or marked delivered but I don’t have it?

Once your package is in the hands of USPS, it’s officially out of ours.

If something looks off:

  • Check around your home + with neighbors
  • Contact your local post office
  • File a claim with USPS

We know it’s frustrating — we just don’t have control once it leaves us.

My package was returned to sender — what happens now?

This typically happens when the shipping address provided is incorrect or incomplete.

If your order is returned to us:

  • Store credit will be issued for the items (excluding original shipping)
  • A new order will need to be placed for reshipment

If the package is marked as delivered and is not returned, we’re unable to resend it and a new order will be required.

What is your return policy?

We accept eligible returns for store credit within 14 days of delivery. Items must be unworn, unwashed, in original condition, and have all original tags attached. Customers are responsible for return shipping, and original shipping charges are non-refundable.

Holiday prints, gift cards, items marked Final Sale, and items purchased with a discount of 35% or more are not eligible for return. We do not offer direct exchanges.

For complete details, please see our Returns & Exchanges Policy.

What if I receive a damaged item?

Not the vibe — and we’ll make it right.

Email us within 5 days of delivery at hello@avbaybe.com with your order number and clear photos.

Once approved, resolution will be provided as a replacement or store credit.

Items must be unworn, unwashed, and have original tags attached.

Are your items true to size?

Yes — designed to fit comfortably with room to move, play, and grow.

If you’re between sizes or prefer a more relaxed fit, we recommend sizing up.

How do I care for my bamboo pieces?

Treat them like your favorite outfit — because they will be.

  • Wash cold, inside out
  • Tumble dry low
  • No bleach
  • Avoid rough fabrics
  • Don’t let items sit wet

Can I add items to a baby registry?

Yes! You can add AVBAYBE pieces through Babylist.

How often do you drop new prints?

New vibes are always coming.

We don’t believe in boring basics — expect fresh drops, limited runs, and prints you’ll want in every size.

Still need help?

We’ve got you.
Email us anytime at hello@avbaybe.com